Peptides Centre Canada FAQ
Answers about payment, shipping, product formats, documentation and order support.
Ordering and Payment
What payment method is available?
Interac e-Transfer is our only payment method. Placing an order does not send payment. Follow the payment instructions shown after checkout and in your on-hold order email. We begin fulfillment after payment is received and confirmed.
What does an on-hold order mean?
Your order has been received but payment has not yet been confirmed. Check the payment instructions in the order email. If you have already sent the transfer, contact support with your order number before sending another payment.
Are prices in Canadian dollars?
Yes. Prices are in Canadian dollars (CAD). The final order total includes the applicable shipping charge, taxes and accepted discounts.
Is an account required?
No. Guest checkout is available. An optional account can be used to review order history and saved address information.
Canadian Shipping
Where do you ship?
Orders are fulfilled domestically for delivery within Canada.
When does an eligible order dispatch?
Eligible orders with payment received and confirmed by 2:00 p.m. ET, Monday-Friday, typically dispatch the same business day. Inventory, payment review, carrier pickup, holidays, weather and other operational factors can affect timing.
What does shipping cost?
Tracked Shipping is $19.95 CAD to Canadian provinces and $34.95 CAD to Yukon, Northwest Territories and Nunavut. Final charges are shown in the cart or checkout after the destination is entered.
When is express shipping free?
Free Express Shipping applies when the merchandise subtotal is $299 CAD or more after discounts. Any shipping charge and applicable taxes are shown before you place the order.
How do I track delivery?
A shipping confirmation with tracking information is sent after dispatch. Carrier scans may take time to appear. Delivery timing depends on the destination and carrier; estimates are not guarantees.
Read the full Shipping Policy.
Product Formats and Documentation
Where should I confirm a product's format?
Use the product page and format selector to check the material name, amount per vial and number of vials before ordering. Single materials and blends are separate listings, not interchangeable products.
How do I request a COA?
For COA requests, email support@peptidescentre.ca. Confirm the documentation needed for your laboratory workflow before ordering. A catalogue name is not a substitute for evidence about identity, content, purity or storage.
What does an HPLC percentage show?
An HPLC area percentage is one analytical result. It does not by itself establish identity, vial content, sterility or stability. See how to read a peptide certificate of analysis.
How should a research material be stored?
Follow the condition stated on the specific product label and accompanying lot information. Storage and stability depend on the material, form and lot. Dry-state storage does not establish solution stability. Read our laboratory storage and handling guide.
Returns, Cancellations and Support
Do you accept returns or exchanges?
We do not accept returns or exchanges after an order has been processed or dispatched. This does not affect remedies for damaged, missing or incorrect items or rights under applicable law.
What if an item is damaged, missing or incorrect?
Contact support@peptidescentre.ca within 48 hours of delivery. Include the order number, a description and clear photos of the package, item and packing slip where available.
Can an order be cancelled?
Contact support immediately. Cancellation may be possible only before the order is processed, packed or dispatched.
Read the full Return & Refund Policy.
How do I contact support?
Email support@peptidescentre.ca, or use live chat when the chat widget is available. Live chat hours: Monday–Sunday, 11 a.m.–8 p.m. Eastern Time (Toronto). For an existing order, include the order number and the email address used at checkout. If chat is unavailable, please email us.
Research-Use Scope
Every product is for laboratory research only. Products are not for human or veterinary use, consumption, injection, diagnosis, treatment, or use as a drug, food, supplement or cosmetic. We do not provide medical, veterinary, dosage or usage advice.